Fans of Diablo III that pre-ordered their copy of the hotly anticipated dungeon crawler through Australia’s GAME stores, were hit with the news yesterday that they wouldn’t be receiving their reserved copy and they wouldn’t be getting a refund either.
Jumping on this, Blizzard has offered to give discounts to anyone that purchased the digital version of Diablo III and can provide a GAME receipt to show the pre-order was made. If you paid the full price when you reserved the game, you’ll get a digital copy for free.
“We’re aware that some Australian GAME customers have been left out in the cold on what should be the hottest night of the year — the launch of Diablo III. To help with this situation and get these players into the game as soon as possible, we’ve put the following process in place,” said the Blizzard release.
It also posted instructions on how to obtain your discount:
“Australian GAME customers with a valid preorder/prepurchase receipt dated before May 15, 2012 can do the following:
1. Purchase the digital version of Diablo III from http://www.diablo3.com now or anytime before May 21, 2012.
2. Download and start playing when the servers go live!
3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.
4. Receive a credit from Blizzard”
Moves like this really cement companies as “good guys,” as Blizzard had no obligation to do this, but has ensured that its fans won’t be left ouf of pocket just because of their choice of retailer. It’ll be interesting if we ever learn how much Blizzard has been willing to lose to make to this geture.